Terms of service

This website is operated by Ranjan Poudel, trading as OnlineTrenz (ABN 41 923 799 717), Australia. In these terms, “we”, “us” and “our” mean Ranjan Poudel trading as OnlineTrenz, and “you” means anyone who visits or buys from our website. By using our website or placing an order, you agree to these Terms of Service.

Using our website

You must be old enough to form a binding contract where you live. You agree to use our website only for lawful purposes and not to misuse it, including by submitting false information, introducing malicious code, or interfering with its security.

Products and descriptions

We aim to describe our products accurately, including dimensions, materials and features. Measurements are approximate. Colours may look slightly different on your screen. We are not responsible for errors in information that is not accurate, complete or current, and we may correct errors at any time.

Product information and health

OrthoCore™ products are designed for everyday comfort and ergonomic support. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. Information on this website is general and is not medical advice. If you have a health condition, are pregnant, are recovering from surgery or have persistent pain, please speak to a qualified health professional before use.

Pricing

Prices are shown in Australian dollars unless stated otherwise. We may change prices at any time. If we discover a pricing error after you order, we may cancel the order and, if you have paid, refund you in full.

Orders and payment

We accept the payment methods shown at checkout, including PayPal. You agree to provide accurate and complete order and payment information. We may refuse or cancel an order, for example because of a pricing error, a stock problem or suspected fraud. If we cancel an order after you have paid, we will refund you in full.

Shipping, returns and refunds

Shipping is governed by our Shipping Policy, and returns and refunds are governed by our Refund Policy. Both form part of these terms.

Third-party links

Our website may link to third-party websites. We do not control them and are not responsible for their content or practices.

Intellectual property

The content on this website, including text, images, and the OnlineTrenz and OrthoCore™ names, belongs to us or is used with permission. You may not copy, reproduce or reuse it without our written permission.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from your use of our website or products. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

Changes to these terms

We may update these terms by posting changes on this page. The version in force when you place an order applies to that order.

Contact

OnlineTrenz, a trading name of Ranjan Poudel

ABN 41 923 799 717

Email: support@onlinetrenz.com

We reply within 24 hours, Monday to Friday.