Privacy policy
OnlineTrenz, a trading name of Ranjan Poudel (ABN 41 923 799 717), respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and we also follow other privacy laws that apply to you, such as the UK GDPR.
What we collect
• Information you give us: your name, email address, phone number, shipping and billing address, and order details.
• Payment information: payments are handled by our payment providers (such as PayPal). We do not see or store your full card details.
• Messages: anything you send us by email or through our contact form.
• Automatically collected information: your IP address, device and browser type, pages viewed and the site you came from, collected through cookies and similar technologies.
How we use your information
• To process and deliver your orders and send order updates and tracking details.
• To answer your questions and provide customer support.
• To send marketing emails, only if you have signed up or otherwise agreed.
• To detect and prevent fraud.
• To understand how our website is used and to improve our products, website and advertising.
• To meet our legal and tax obligations.
Cookies and advertising
We use cookies and similar technologies to keep your cart working, remember your preferences and understand how our website is used. We may also use analytics and advertising tools, such as Meta Pixel and Google Analytics, to measure and improve our advertising. You can block or delete cookies in your browser settings, though parts of the website may not work properly if you do.
Who we share it with
• Shopify, which provides our online store, checkout and hosting.
• Payment providers, such as PayPal, to complete your payment.
• Our fulfilment and shipping partners, who receive the details needed to deliver your order (such as your name, delivery address and contact details).
• Email, analytics and advertising providers that help us communicate with you and measure our website and advertising.
• Government or law enforcement bodies where the law requires it.
We do not sell your personal information.
Overseas disclosure
Because we sell internationally and use global service providers, your information may be sent to and stored in other countries, including China, the United States, the United Kingdom and the countries we ship to. We take reasonable steps to make sure recipients handle your information appropriately.
Marketing emails
If you sign up, we may email you about our products and offers. You can unsubscribe at any time using the link in any email, or by contacting us.
Security
We take reasonable steps to protect your information, including encrypted connections on our website and checkout. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
How long we keep it
We keep order records for at least 5 years to meet Australian tax and record-keeping requirements. We keep other information only for as long as we need it for the purposes above.
Your rights
You can ask to access the personal information we hold about you, ask us to correct it, ask us to delete it (subject to our legal obligations), and withdraw your consent to marketing at any time. Email us and we will respond within 30 days.
If you are not satisfied with how we have handled your information, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). If you are in the United Kingdom, you can also contact the Information Commissioner’s Office (ico.org.uk).
Children
Our website is not directed at children under 16, and we do not knowingly collect their personal information. If you think we have, contact us and we will delete it.
Changes to this policy
We may update this policy by posting changes on this page. Last updated: October 2026.
Contact
OnlineTrenz, a trading name of Ranjan Poudel
ABN 41 923 799 717
Email: support@onlinetrenz.com
We reply within 24 hours, Monday to Friday.