Track Your Order

Tracking details are emailed to you as soon as your order is dispatched. Enter that tracking number with the carrier shown in your dispatch email to see the latest delivery updates.

If your carrier isn't listed in your email, 17TRACK is a universal tracking service that recognises most international carriers.

What to expect

1 — Order confirmed. You'll receive an order confirmation email straight away. This is not your tracking number.

2 — Dispatched. Orders are processed within 1–2 business days. Once your order leaves the warehouse you'll receive a second email containing your tracking number and carrier.

3 — Tracking activates. Tracking numbers often show “not found” or “information received” for the first two to three days. This is completely normal — the number is issued when the label is created, but scans only begin once the parcel is physically collected. Please allow up to 72 hours.

4 — In transit. Delivery time varies by destination. Your estimate was shown at checkout. International parcels may pause during customs clearance.

Common questions

My tracking hasn't updated in a week.

Parcels sometimes sit without a scan while moving between transit hubs or clearing customs. If there's been no movement for 7 days, email us with your order number and we'll chase the carrier on your behalf.

Tracking says delivered but nothing arrived.

Check your letterbox, around the property, with neighbours and at your local collection point — parcels are often left in a safe place or held for pickup. If it still can't be located, contact us within 14 days and we'll work with the carrier to resolve it.

My parcel is held in customs.

Customs holds apply to some international orders and are outside our control. They usually clear within a few days. Depending on your country's thresholds, you may need to pay import duties or taxes before release.

I entered the wrong address.

Email us immediately. If the order hasn't been dispatched we can correct it. Once dispatched, parcels can't be redirected.

I've lost my tracking email.

Check your spam and promotions folders first. If it's not there, email us with the name and address on the order and we'll resend it.