Track Your Order

Enter your tracking number below to see exactly where your parcel is.

Track your parcel

Australia Post — Track at auspost.com.au

International orders (UK & US) — Track at 17track.net

Paste the tracking number from your dispatch email into whichever carrier link matches your order.

Haven't received a tracking number yet?

Here's the timeline so you know what's normal:

Step 1 — Order confirmed. You'll get an order confirmation email straight away. This is not your tracking number.

Step 2 — Dispatched (1–2 business days). Once your order leaves the warehouse you'll receive a second email containing your tracking number.

Step 3 — Tracking activates (up to 72 hours). Tracking numbers often show "not found" or "information received" for the first two to three days. This is completely normal — the number is issued at the point of labelling, but scans only begin once the parcel is physically collected. Please don't worry during this window.

Step 4 — In transit. Australia: 7–12 business days. United Kingdom and United States: 10–16 business days. These are estimates from dispatch, not from when you ordered.

Common questions

My tracking hasn't updated in a week.
Parcels sometimes sit without a scan while moving between transit hubs or clearing customs. If there's been no movement for 7 days, email us with your order number and we'll chase the carrier on your behalf.

Tracking says delivered but nothing arrived.
Check your letterbox, around the property, with neighbours, and at your local post office — parcels are often left in a safe place or held for collection. If it still can't be found, contact us within 14 days and we'll work with the carrier to resolve it.

My parcel is stuck in customs.
This applies to UK and US orders. Customs holds are outside our control and usually clear within a few days. You may need to pay import duties or VAT before release, depending on your country's thresholds.

I entered the wrong address.
Email us immediately. If the order hasn't been dispatched we can correct it. Once dispatched, parcels can't be redirected.

I've lost my tracking email.
Check your spam and promotions folders first. If it's not there, email us with the name and address on the order and we'll resend it.

Still stuck?

Email support@onlinetrenz.com with your order number and we'll look into it personally. We respond within 24 hours, Monday to Friday.