Contact information

OnlineTrenz is a trading name of Ranjan Poudel (ABN 41 923 799 717).

How to reach us

Email: support@onlinetrenz.com

Address:   26-30 Bailey Street, Westmead NSW 2145, Australia

Response times

Email is the fastest way to reach us. We reply within 24 hours, Monday to Friday. If you call and we can’t answer, please leave a message or email us, and we’ll reply within the same timeframe. If your question is about an existing order, include your order number.

Complaints

If you are unhappy with your order or our service, email us your order number and a description of the problem. We’ll respond within 24 hours, Monday to Friday, and work with you to put it right.

Please note

OnlineTrenz is an online store. We do not have a shopfront and cannot accept visitors or returns at the address above. Please contact us before sending anything back.