Shipping & Delivery

Everything you need to know about getting your OrthoCore™ order to you.

Order processing

All orders are processed within 1–2 business days of payment. Orders placed on weekends or public holidays are processed the next business day.

You'll receive a confirmation email when your order is placed, and a second email with tracking details as soon as it is dispatched.

Delivery

Estimated delivery time varies by destination and is shown at checkout before you pay. Delivery estimates run from the date of dispatch, not the date of order, and are not guaranteed — they can be affected by customs processing, carrier delays, peak periods and weather.

Shipping rates

Free shipping options are available. The methods and rates that apply to your address are shown at checkout.

Australia
Standard shipping is free on orders of A$100 or more, and a flat A$11 on orders under A$100.

International
Shipping is free on orders of A$80 or more. Below that, a flat rate of A$9.95 applies.

Where we ship

We currently ship to the following destinations:

Oceania
Australia, New Zealand

North America
United States, Canada

United Kingdom & Ireland
United Kingdom, Ireland

Europe
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland

Asia
Hong Kong, Japan, Malaysia, Singapore, South Korea

Middle East
Israel, United Arab Emirates

If your country appears at checkout, we can ship to you. If it doesn't, we aren't able to deliver there yet.

Tracking

Tracking details are emailed once your order is dispatched. Please allow up to 72 hours for tracking information to become active — seeing “not found” in the first couple of days is normal.

See our Track Your Order page for full guidance.

Duties & taxes on international orders

Depending on your country's import thresholds, customs duties or import taxes may apply to international orders.

Where these charges are calculated and collected at checkout, no further payment is required on delivery. Where they are not, the recipient is responsible for any charges levied by their local customs authority.

We declare all shipments accurately and cannot mark parcels as gifts. We recommend checking your local import thresholds before ordering.

Incorrect addresses

Please double-check your shipping address at checkout. We can correct an address before dispatch, but parcels cannot be redirected once shipped. If a parcel is returned to us due to an incorrect address, we'll re-ship it once postage is covered, or refund you less the original shipping cost.

Lost or missing parcels

If tracking shows delivered but you haven't received your parcel, check with neighbours and your local collection point first. If it still can't be located, contact us within 14 days and we'll work with the carrier to resolve it.